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Course Description

Explore fundamental principles of professional accountability that underpin the provision of information services in libraries. Develop effective reference interviewing techniques to answer customer queries. Explore topics related to the management of information service including service standards, in person and virtual service points, policy development and strategies for continuing professional development of staff.

The course fee includes a fee associated with access to OntarioLearn. 

Prerequisites

Online Searching (LIBR10041) OR Information Work I (LIBRLT220)

Equivalents

Information Work II (LIBRLT420)

Course Hours

42

Credit Value

3

Applies to the following Programs

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Section Title
Reference Processes
Type
OntarioLearn
Dates
Jan 14, 2025 to Apr 22, 2025
Instruction Method
Online  
Registration
Fee
Domestic Student non-credit $338.77
Credit Value
3 credits
Withdraw with Refund (less $20 holdback) before
Jan 21, 2025
Transfer before
Jan 29, 2025
Withdraw (no refund) between
Jan 21, 2025 to Apr 12, 2025
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